Refund policy

Every item at INDIGIPACK is custom-printed when you order it. Because of that, we can't accept returns or exchanges for change of mind, ordering the wrong size or design, or buyer's remorse.

Damaged, defective or misprinted items

If your order arrives damaged, defective or misprinted, we'll make it right with a free replacement or a full refund for the affected item(s), whichever you prefer.

To request one:

1. Contact us within 30 days of delivery.

2. Include your order number.

3. Attach a clear photo showing the problem (and the shipping label, if the package was damaged).

You don't need to send the item back unless we ask.

Wrong address

Please double-check your shipping address at checkout. If an order is returned because the address was incorrect or incomplete, we can reship it, but you may need to cover the new shipping cost.

Cancellations

Because production starts quickly, we can only cancel an order if it hasn't gone into production yet. Contact us as soon as possible.

Refund timing

Approved refunds go back to your original payment method. Depending on your bank, it can take 5-10 business days to appear.

Contact

Email: indigipack@gmail.com

Please put your order number in the subject line.